Terms & Conditions
Terms and Conditions
Acceptance of Terms and Conditions
By booking a Tour, Flight, Accommodation, Travel Advice, or any service with our company, you are agreeing to accept our Terms & Conditions. Please make sure you have reviewed them thoroughly. The company reserves the right to change these terms and conditions at any time without prior notice. When you receive your tickets, you must check them carefully and notify us immediately if you think any details are inaccurate/incomplete. We are not liable to you for any problems which arise if you do not advise us for any change as mentioned on invoice. The details overleaf are given in good faith based on information from the Principal at the time of booking. Should it transpire that any of these details differ you will be advised immediately. Please ensure your travel documentation is in order
We advise you to reconfirm your flight 72 hours prior to departure. Tickets are neither changeable nor refundable (Conditions Apply). Prices are NOT guaranteed until the tickets are issued. We are unable to accept liability for any flight delays (for any reason Weather, industrial action or any other reason) or cancellation of the flight to or from UK if the operator fails or is unable to fill their obligation of the contract. We will assist the operator in finding alternative aircraft. It is essential that you have sufficient travel insurance to cover this unfortunate eventuality. When you receive your tickets, you must check them carefully and notify us immediately if you think any details are inaccurate/incomplete. We are not liable to you for any problems which arise if you do not advise us for any change as mentioned on invoice. Hence we strongly recommend to check the invoice thoroughly.
The customer will be liable to pay the fare difference that arises from any changes to the flight tickets, hotel and transport vouchers, if any.
Company holds the right to provide alternate option of hotels in case the agreed option cannot be arranged. We also reserve the right to change hotel prices until full payment or at any time before you book. Prices are subject to avalibility.
SAFI Excluded Airlines
The following airlines are not covered by Schedule Airline Failure Insurance (SAFI) - Air Nigeria, LAB Airlines, Sky Europe, Nordic Airways, Caribair Airline, Air Jamaica, Air Comet, Olympic Airlines, Frontier, Silverjet, ZOOM, Air Senegal, Cabo Verde Airline, OZ Jet, Aviacsa, Bellview, My Air, KD Avia, Air Slovakia, and Ghana Airways. We do not accept responsibility for any financial loss should the airline fail to operate. Passengers choosing to fly on these airlines accept full responsibility for any financial loss if the airline fails to operate and it is highly recommended that separate travel insurance is taken out in the event that the Airline fails.
Deposits only secure seats and NOT the fare. Therefore it is in your best interest to pay off the balance amount at the earliest to avoid any fare difference (Increase in fare. In order to SECURE your booking, a deposit of 50% of the Grand Total is required. Prices are subject to availability.
Passports and Visa Policy
Passports need to be valid for a minimum 6 months before the date of your return journey and please check if you are holding valid visa for the destination. Please make sure you have consulted with the Embassy regarding any VISA or PASSPORT issues. Requirements may change and you should check for up-to-date Terms & Conditions in good time before departure.
The customer must provide the passport copies of all the passengers to the hotels provided. So it is in your best interest to keep the extra copies of passports of all passengers.
All Passports should be with us at least 4 weeks prior to departure along with 2 passport size photographs and it is customer’s responsibility to deliver and collect the passports from the office. Passports must be valid for 6 months from the date of departure. Ideally your passport should have eight months validity.
Once we have received your Passports/Travel documents, we will upload them on to our Umrah System. Once this is done, it may take up to a week to retrieve an E-number, only then can we submit passports into the Saudi Embassy.
Processing time for Visa at Saudi Embassy can take 2-3 weeks in some cases. During this time, if Passports are misplaced in the Embassy, Makkah Tour™ will NOT be responsible.
Visa is NOT guaranteed under any circumstances. In case of delay in obtaining the Visa from the embassy, the company shall NOT be held responsible for the related costs (including changes in flights, hotel and transport).
In case the traveler is not a British passport holder, he has to provide Travel Documents, Biometric Card, Proof of Residence and Expiry Date of his current Visa (should be valid for a minimum of 6months from the date of departure)
Baggage allowance is different for each airline. We advise you to consult with the airline about Baggage Allowance before departure.
Flight tickets are always non-refundable after cancellation of any sort however they may be changeable subject to airline’s policy with flight change charges.
50% of deposit will be charged as administration fee prior to ticket issuance in the event of cancellation
In case of cancellation before issuing Umrah Package flight tickets, hotel and transport vouchers, 50% Administration Fee will be charged per passenger on your initial deposit and the rest 50% will be refunded.
For cancellation or for refund after issuing Umrah Package flight tickets, hotel and transport vouchers, we’ll consult with the airlines only upon your request, if those flight tickets will be changeable /refundable. We will get back to you within 48hours. Your ticket’s refund amount will be declared according to the airline’s instructions (if applicable) after deduction of Administration Fee per passenger. And all other vouchers are Non-Refundable.
If for any reason, you feel dissatisfied with the services that you have received from Makkah Tour™, you may notify us in writing within 21 days of the event or 7 days after returning from your Pilgrimage/Umrah, any communications outside this timeline will result in delayed resolution.
You may email your complaint at the following email: Complaints@7-continentstravel.co.uk
Due to security measures, we strongly recommend check-in to be 3 hours for Intercontinental flights and 2 hours for European and Domestic flights. Check-in will normally close 1 hour before scheduled departure so please keep sufficient time to get to the airport.
If you haven’t already done so, please let us know and we will send the request through to the airline, but remember meal requests are not guaranteed, but the airline will make every effort to meet your request.
Agreement/Contract between the client and the company will fall under English law and Jurisdiction for the arrangement of the travel and accommodation. Issues within the Kingdom of Saudi Arabia will fall under the Saudi Law and Jurisdiction between the client and the service provider in the Kingdom of Saudi Arabia. You must behave at all times in line with local customs and abide by the laws of the host country. You are responsible for your actions; we will not be able to assist you if you knowingly or not knowingly violate local custom. Your only support will come from the British Embassy or your travel insurance provider.
If anyone has a non-Muslim name, he/she should submit a certificate from a masjid or an Islamic center confirming that the applicant is a Muslim, along with the Visa Application.
Mahram Regulation Applies
Women and children should be accompanied by husband/father or a male relative (Mahram). Proof of relationship is required (a marriage certificate for a wife, a birth certificate for a child indicating the names of both parents). The Mahram must travel into and out of Saudi Arabia on the same flight as his wife and children.
If a woman is 45 years old or older, she is allowed to go without a Mahram with an organized group or family and submits a notarized No Objection Certificate from her Mahram.
Non UK National
If the applicant is not a national of the country he/she is applying from, a valid residency permit must be submitted with the application.
Once you received all your documentation you will be given contact numbers for Saudi Arabia. Also, an Emergency 24 hour UK number to contact Makkah Tour™ to be used in an Emergency only.
Subject to avaliability Policy
Please note everything is subject to availability and Terms and conditions. Makkah Tour™ has the right to refuse service at any given time without notice. We will try our best to meet your needs and requirements if brought to our attention at the time of booking. If for some reason, we can’t offer you what we have agreed upon then an alternative option will be made available to you.
Please make all necessary arrangements regarding Travel Insurance. For Group Bookings, please be aware that tickets can be issued at anytime as the Airline sets Deadlines.
Health and Vaccination
You must ensure that you have fully complied with any Pilgrimage health requirements, such as vaccination. All incoming travelers performing Umrah or Hajj are required to attach a certificate of vaccination with their passports against MENINGOCOCCAL MENINGITIS issued no more than 3 years and no less than 10 days before arrival in Saudi Arabia. The responsible authorities in the visitor’s country of origin should ensure that adults and children over the age of 2 years are given the specified dosage of vaccine.
Your Financial Protection
ATOL is a protection scheme for Air Holidays and Flights managed by the Civil Aviation Authority (CAA). All tour operators and travel firms selling Air Holiday Packages and Flights in UK are required by law to hold a license called an Air Travel Organizer’s License (ATOL).
If you would like to verify our ATOL Number is (10416), you may check on the ATOL website www.caa.co.uk/ATOL.
"When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong."
"We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier is able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable)."
"If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme."
We take great care to ensure that all the information given to you is correct and accurate but we cannot guarantee its true accuracy because the information is coming from a third party and we reserve the right to change the information including these terms and conditions at any time without notice. It is your responsibility to check these terms and conditions for any changes. Makkah Tour™ has ensured that all representatives, agents, tour operator and services employed from suppliers are reputable. However, the company does not have direct control over these organizations and shall not be held responsible for any miss-services, omissions or blunders by them or their employees. The Client accepts that the booking is subject to the terms and conditions of such firms, companies or persons and shall provide services to the Company and the Client.
If there is a cancellation or any change in the schedule by the Company/Supplier due to by war, riots, civil commotion, strikes, disasters, terrorist act, events of nature, act of God, technical problems with transportation or other events outside Company’s control then the Company shall not be held responsible in any way.
It is important to that that all personal baggage, including personal articles, medicines, mobiles phones and any other items carried with you during the trip, are at all times and under all circumstances "at owners risk". The company will not be responsible if the Client fails to carry passports, Visas or other necessary documents required for travelling with himself/herself.
Because of the nature of Hajj & Umrah and bulk of pilgrims travelling from around the world, there is a chance of catching viruses and airborne diseases, therefore it is your own responsibility for your well-being at all times, and the company shall not be held responsible for any personal accidents, illness, and death during your travel and during the pilgrim, or any medical reason. We strongly advise you have suitable travel insurance cover for your journey and stay. For Health & Safety in the Kingdom of Saudi Arabia, local rules and compliance will supersede any standard that is represented or relied upon in UK.
It is important to note that all hotels’ star rating are according to Saudi Arabian standards and some hotels’ rooms may change from 3/5 to 5/7 people. During Hajj & Umrah journey, the unexpected is often the norm.
In spite of very careful planning, the Hajj/Umrah journey can never be taken for like a normal holiday expected in UK. The Pilgrims and Umrah Travelers wish it to be pleasant and a once in a lifetime experience, But a huge number of people from around the world with diverse life styles are likely to impact on your holy tour, the Company shall not be held responsible for this experience.
No expressive or implied, is made by us or by any person as to the accuracy, completeness or fairness of the services at KSA. Any opinions and estimates presented reflect our knowledge at this date and are subject to change without notice.
Transportation is a third party service. Therefore, the timing, quality of the transport, duration of the journey and the facilities on the transport may differ to that from a standard transport in UK. The company will not be held responsible in any shape or form.